Last Updated: 11 September 2026
Welcome to BTW Media Connect ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our website and our web analytics and ad tracking subscription services (the "Services").
By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services.
"Client," "you," or "your" refers to any individual or business that subscribes to or uses our Services.
"Services" refers to our web analytics setup, ad tracking, server-side tracking, reporting, and related subscription offerings.
"Subscription" refers to the recurring monthly plan you select.
"Deliverables" refers to the tracking setups, dashboards, reports, and other outputs we provide as part of the Services.
To use our Services, you must:
We offer various subscription plans, including Core Foundation, Server Command, and Intelligence Views. Details of each plan, including features and pricing, are described on our website and may be updated from time to time.
Unless otherwise stated, subscriptions carry a minimum term of three (3) months. After the initial term, subscriptions continue on a month-to-month basis unless cancelled in accordance with these Terms.
Initial setup and provisioning of the Services typically take five to ten (5–10) business days, subject to timely responses and cooperation from you as the Client. This includes configuring your tracking, verifying tags and pixels, and preparing your setup for go-live.
However, setup is only the beginning. Following the initial build, we continue to monitor, maintain, and fine-tune your tracking to ensure data flows correctly and consistently across all platforms. This ongoing work is essential to keeping your analytics accurate and your advertising data reliable over time.
Certain plans may require you to pay third-party providers directly (for example, server-side hosting fees). These costs are separate from your subscription fee and are your responsibility.
You agree to:
You agree to pay all fees associated with your selected subscription plan. Fees are stated on our website and may be updated with reasonable notice.
Subscription fees are billed on a recurring monthly basis. You authorize us to charge your selected payment method on each billing cycle.
Failure to pay fees when due may result in suspension or termination of your Services. We reserve the right to charge interest or recovery costs where permitted by law.
Unless required by law or expressly stated otherwise, fees are non-refundable. If you cancel after the minimum term, you will not be charged for subsequent billing periods.
As part of certain plans, we may import and overwrite your existing tag management setup with our pre-configured container. We will export a backup of your existing setup before doing so, allowing you to revert if needed.
By subscribing, you authorize us to make the necessary changes to your tracking configurations as required to deliver the Services.
All content, tools, templates, dashboards, methodologies, and materials we provide as part of the Services remain our intellectual property or that of our licensors, unless otherwise stated.
We grant you a non-exclusive, non-transferable, limited license to use the Deliverables for your internal business purposes during your subscription.
You may not:
Each party agrees to keep confidential any non-public information received from the other party and to use it only for the purposes of fulfilling obligations under these Terms. This obligation survives termination of these Terms.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. Where we process data on your behalf, we do so in accordance with your instructions and applicable data protection laws.
While we aim to improve the accuracy and completeness of your tracking and analytics, we do not guarantee specific results, including but not limited to recovery of lost data, increased conversions, or improved advertising performance. Results depend on many factors outside our control.
We strive to keep our Services available and functioning, but we do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
We rely on third-party platforms and providers. We are not responsible for outages, policy changes, or issues arising from those platforms.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to your use of the Services.
Our total liability for any claim arising under these Terms shall not exceed the total fees you paid to us in the three (3) months preceding the claim.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
You may cancel your subscription after the minimum term by providing notice in accordance with your plan terms. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your access to the Services if:
Upon termination, your right to use the Services ceases. We may retain certain information as required by law or for legitimate business purposes.
We may update these Terms from time to time. When we do, we will update the "Last Updated" date and post the revised Terms on our website. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, unless otherwise required by applicable law.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
No Waiver: Our failure to enforce any right does not constitute a waiver of that right.
Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights to affiliates or successors.
If you have questions about these Terms, please contact us:
BTW Media Connect
Email: info@btwmediaconnect.com
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